How to Manage Subscriptions
Can I cancel my subscription at anytime?
Yes, you can cancel at anytime.
How do I cancel my subscription?
To cancel your subscription, first log in to your account. Click the Subscriptions tab, then next to each of the products you are subscribed to is a Cancel button. You would use this if you would like to no longer receive this subscription product.
How do I skip or change the date of a subscription?
Login to your account, click on Delivery Schedule on the left to see all upcoming deliveries for your subscriptions. To skip a delivery you can click Skip to the right of each one or adjust the date of delivery.
How do I update subscription billing information?
Login to your account and click on "Manage Subscriptions". On the left hand side, click on Billing. From there you can update your card on file and billing address.
Keep in mind if you also need to update your delivery address, you'll need to go to "Addresses" and update the shipping address there.
How do I update my subscription shipping address?
Once logged in, click on Manage Subscriptions and click Edit to the right of the address. This only affects the shipping/delivery address, this does not update billing information related to the method of payment.
Can I add or change the products in my Subscription?
Absolutely! Once logged in, select the Subscriptions tab, then click Add Product. This will open a pop-up where you can search, view, and select additional products to add to your upcoming deliveries. You may also choose the frequency and first shipment date. You can also select Swap and select the replacement product.