Where do you ship A Pup Above for home delivery?
A Pup Above home delivery is currently available in 48 states - excluding Alaska and Hawaii.
Is A Pup Above available for international delivery?
Not at this time.
How do you ship A Pup Above?
A Pup Above is a frozen food. We pack each order with dry ice and use curbside recyclable box liners to keep the food at the appropriate temperature while in transit. All packages are shipped via UPS or FedEx ground delivery.
When will my delivery ship after I place an order?
Shipping typically takes 1-3 business days, depending on where you live. Keep in mind that depending on the timing of your order, it can take up to five days total to arrive at your doorstep. Packages are not shipped out on the weekends, so orders placed Friday - Sunday will be packaged on Monday. We don't ship out on holidays.
Once your order goes out, you'll receive notifications by email on the status, tracking # and expected delivery date.
How do I track my package?
You’ll receive a shipping confirmation with your tracking number as soon as your order ships out. Give that tracking number 24 hours to update once you receive it, and then you can follow your order on it’s journey to you.
Help! My package is missing!
If your package has been marked as delivered but you don’t see it on your doorstep, e-mail us at firstname.lastname@example.org and we’ll help track it down!