Shipping, Returns, & Cancellation Policies

Updated 4 months ago by Kristen Miller

I NEED TO CHANGE MY ORDER - HELP!

If you’d like to make a change to your order, including your shipping address, send us an email at contact@apupabove.com as soon as you can! We’ll do our best to catch your order before it ships out. 

We recommend contacting us at least 48 hours ahead to make any changes to an order. Although we do our best to make changes for our customers, once our fulfillment team starts the process of shipping out the package we’re unable to make any additional adjustments.

DO YOU OFFER EXCHANGES OR REFUNDS?

If for some reason your pup is not satisfied with our product, we’ll let you try another product or provide a refund within 30 days of purchase*

*We are only able to offer refunds or offer another product for your first try at a new flavor, and our refunds are limited to 4 bags per person (equivalent to 1 x Sampler Pack) for online orders only. We suggest ordering our Sampler Pack first so you can discover your pup’s favorite recipe and order it to their heart’s desire. 

Since A Pup Above is a perishable product, we do not accept exchanges or returns. We recommend donating any unwanted food to a local shelter or gift it to a friend or family member! 

Please send us an email at contact@apupabove.com within 30 days of your online purchase to request a refund.

HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?

Our orders are processed Tuesday & Wednesday with a standard 1-3 day delivery. Please review our Shipping Map below as a guideline of how many days in transit your package will be.

1-2 day orders ship out on both Tuesday’s & Wednesday’s. 3 day orders ship out on Tuesdays only. 

To guarantee same week delivery, we recommend adjusting your order date to renew on Mondays.

Please note that this schedule is subject to change during holiday periods.


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